Ticket Policies
Ticket Exchanges and Refunds
Subscribers may exchange tickets for those of equal or lesser value for a $2 plus sales tax service charge for each ticket exchanged (waived for Friends of McCain members at the Contributor level or higher). Subscribers may also upgrade their tickets by paying the difference in price (service charges apply). To exchange tickets, present them to the McCain box office at least two business days before the performance. Exchanges and upgrades are subject to availability. Due to the nature of the performing arts, all artists, programs and dates are subject to change. Tickets are non-refundable, except in the case of a canceled performance.
Ticket Fees
Ticket fees help defray hardware and software costs required to provide a high level of customer service. The latest technology has been employed to ensure transactions are safe and secure. Ticket fees and sales tax are not included in the price of the ticket. Patrons will now see exactly what they are purchasing with ticket prices, fees and sales tax clearly delineated on receipts as three separate items.Tickets purchased for the McCain Performance Series will be assessed a $1 per ticket facility surcharge. Tickets bought by telephone will be assessed a $1 transaction fee per ticket in addition to the facility surcharge. Tickets purchased over the Internet will be assessed a $2.50 transaction fee per ticket in addition to the facility surcharge. Single tickets bought in person or by mail via the order form will not be charged a transaction fee per ticket but will still be charged the per ticket facility surcharge. Sales tax will be charged in addition to the ticket price and the associated fees including lost ticket fees. Patrons requesting their single ticket orders be mailed to them will be charged $2 per order in addition to any facility surcharge fees or transaction fees.
