FAQ about Lafene

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Lafene Health Center FAQ

Why should I use Lafene for my health care?

Lafene Health Center offers high quality health care at a reasonable cost in a convenient location for the K-State community. The level of care is comparable to that a student would receive at their hometown doctor's office. Lafene Health Center is equipped with a full service pharmacy that carries prescription and non-prescription medications, a laboratory for diagnostic testing, a radiology department for providing x-ray services with interpretation by radiologist, physical therapy and nutrition counseling.

If health care is required by a specialist, healthcare providers will refer students to an outside doctor.
Lafene is free healthcare, right?

Not exactly. A portion of the privilege fees that students pay every semester goes toward the support of Lafene Health Center. Visits to the health care provider for consultation only or for short appointments are generally at no charge (because the visit is subsidized by the privilege fee), however equipment, materials and testing will incur a charge as well as lengthy visits such as physical examinations.  The charges for these services are usually below community rates, because the privilege fee also subsidizes a portion of these charges. Health insurance can greatly reduce the cost the student will incur due to these services.

Can I save money by using services at Lafene?

In addition to using Lafene for the quality health care provided, it is to the financial benefit of the student to use Lafene services. Students pay a privilege fee that helps support Lafene and students can see a healthcare provider with minimal or no charge. Generally, physician visit charges can range from a $20 co-pay to $250 if you are uninsured! the privilege fee allows Lafene to offer affordable costs for services provided. Also, the more students use Lafene services, such as the pharmacy and laboratory, the more money they are likely to save collectively. For example, if more students fill prescriptions at Lafene, the pharmacy can buy more prescriptions in bulk for reduced cost, and in turn, charge lower prices to students.

How do I schedule an appointment?

To schedule an appointment, call 785.532.6544. You will be asked for your preference for time and date, and the receptionist will try to accommodate your scheduling needs. Appointments can also be scheduled in person. 

Why do I have to wait to see someone?

To lessen the waiting time, students should make appointments to see a healthcare provider. Same day care is available on a limited basis. Patients without an appointment will initially be screened by a healthcare professional to determine the urgency of their need for care. They may be put in to see a provider that day or at the next available appointment.

Without an appointment, the wait time may be lengthy and is dependent on the number of patients waiting to be seen and the severity of their condition. To avoid a potentially lengthy wait time, please call ahead (785.532.6544).

Why do I need to bring an insurance card?

Your insurance card/prescription card gives the business office the information it needs to file an insurance claim for you. It determines how much you pay and when you are required to pay it. Every time you contact a healthcare provider, you should take your insurance card/prescription card.

Are the doctors at the health center “real?”

The doctors are just as “real” as any doctor a student would see in a private practice or in a hospital. All of the Lafene doctors graduated from accredited medical schools and are licensed to practice medicine.

The doctors, as well as nurses and professional staff, continue to maintain their licensure through required education. For the past forty years, Lafene Health Center has been fully accredited by a nationally recognized healthcare accrediting organization. You can view the individual doctor’s credentials.

Why can’t I talk to a healthcare provider directly when I call?

The healthcare providers at Lafene Health Center have full patient schedules, which prevents them from interrupting patient care to take phone calls. Each patient who has a scheduled appointment deserves the full time and attention of the doctor. If you want to speak to a provider, the receptionist will take a message with a phone number where you can be reached. That message and your chart will be taken to a nurse. Then, the nurse and/or a doctor will return your call.

How can I get a doctor's note to excuse me from a class/work?

To receive a doctor's note, a student has to have been seen at Lafene Health Center. Blanket excuses will not be given to students who claim to be sick or injured but haven't been seen at Lafene. During their appointment, the student can request a doctor's note. A verification form will be completed and signed by a member of the medical or nursing staff and given to the student. This form states the time and date of the appointment, as well as the doctor seen.

Why do they ask me if I’m pregnant all the time?

This is a common misconception taken out of context of the standard practice of care asking all female patients for the first day of their last menstrual period. It is not that the doctors are judging you. As a responsible healthcare provider, it is our duty to protect the health of the unborn baby. All women of childbearing age are asked this question, regardless of why they come to Lafene. This standard practice of care is the same with any healthcare provider a patient would see or contact. If there is a possibility that a patient is pregnant, it is important for the provider to know, so they can give care accordingly. For example, some medications can have adverse effects on a developing baby.

What’s up with “pink magic?”

Pink magic is a combination of three ingredients used for patients who have sore throats. Don’t be fooled by the name. This is a legitimate treatment. Pink magic consists of three common medicines working together to help soothe sore throats. Here is a breakdown of the ingredients and what they do:

  • Benadryl—2oz, an antihistamine, topically numbs the throat
  • Lidocaine (in viscous form)—2oz, local anesthetic, also numbs the throat
  • Maalox—2oz, helps medicine stick to the throat
Why won’t they give me antibiotics?

Most illnesses are caused by two kinds of germs: viruses or bacteria. Antibiotics can cure most bacterial infections—not viral infections.Viruses cause the common cold, most coughs, most acute sinus infections and the flu. Antibiotics are strong medicines, but they don’t cure everything. Bacteria cause strep throat, some pneumonia, skin infections and secondary infections*. Antibiotics can work in these cases. When used incorrectly, antibiotics can actually be harmful to your health.

    Using antibiotics for a virus:
  • Will NOT cure the infection
  • Will NOT help you feel better
  • Will NOT keep others from catching your illness

Information provided by the Centers for Disease Control and Prevention. To learn more, check out www.cdc.gov/getsmart.

*A secondary infection is an infection that occurs during or after treatment of another pre-existing infection. It may result from the treatment itself or from changes in the immune system. For example, a vaginal yeast infection that occurs after antibiotic treatment of a bacterial infection is a secondary infection. Bacterial pneumonia after a viral upper respiratory infection is another example. (www.nlm.nih.gov/medlineplus/ency/article/002300.htm)

What other services are there at Lafene?

Aside from coming to Lafene Health Center when you are sick, you can find other services here too! We have an allergy and immunization clinic as well as a travel clinic for information on your travel needs. The Women’s Clinic provides a wealth of information regarding examination, treatment and counseling for women's health care issues. Our Health Promotion department offers CPR certification courses through the American Heart Association. The HP staff also gives presentations on various health topics to student groups and organizations on campus. Please call 785.532.6595 for more information. At Lafene, you can make an appointment to consult with a registered dietitian about your dietary habits. There are also student peer education groups that you can join to promote health topics such as nutrition, disease prevention, sexual health awareness, healthy relationships and much more!

Still have questions? You can send any comments or questions to healthy@k-state.edu.