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Frequently Asked Questions about KATS

I.

ACCESS
What is an eID?
eID is short for "electronic ID", and is the name for K-State's comprehensive computer ID. The concept is "one ID, one password" for each K-State student, faculty, staff, alumnus, and guest. For more information, see the eID website.
 
Why is logging off important?
If you do not log off from KATS, you leave your personal information at risk for someone else to see. KATS cannot know when you walk away from a web browser so it will continue to assume the current user is you. Another reason for logging off is so that the maximum number of users could be using the system at any one time. A "LOG OFF" button is available on every screen for your convenience. ALWAYS LOG OFF.
II.
HELP
What do I do if I have problems accessing KATS?
Call the K-State IT Helpdesk at 785-532-6282 or send email to helpdesk@k-state.edu (please include your phone number).
What office should I contact if I have questions about how to use one of the applications?
Application What Office Telephone Number
Enrollment
  Enroll Enrollment Services 785-532-6321
Registrar's Office 785-532-6254
  Enroll Availability K-State IT Helpdesk 785-532-6282
  Enroll DCE Division of Continuing Education 785-532-5569
  Semester Schedule Enrollment Services 785-532-6321
Registrar's Office 785-532-6254
Admission
  Graduate Graduate School Office 785-532-6191
  Undergraduate Admissions Office 785-532-6250
General Inquiry
  Address/Phone
    Local Registrar's Office 785-532-6254
    Permanent Registrar's Office 785-532-6254
    Emergency Registrar's Office 785-532-6254
    Billing Cashier's Office 785-532-6317
  General Information Registrar's Office 785-532-6254
  Holds Contact appropriate office
see KATS Directory
  MarketPlace
    Athletic Ticket Ticket Office 785-532-7606
    CES-Registration Career & Employment Services 785-532-6506
    Parking Permit Parking Services 785-532-7275
    Royal Purple Yearbook Royal Purple Office 785-532-6557
  Student Account Cashier's Office 785-532-6317
Grades
  Semester Grades Registrar's Office 785-532-6254
Academic Progress
  DARS Registrar's Office 785-532-6254
  Graduate Program of Study Graduate School Office 785-532-6191
Financial Aid
  Status Student Financial Assistance Office 785-532-6420
 

 

III.
MENU
What is an application?
There are 15 activities/buttons on the menu. Each one is an application and can be accessed through KATS.
 
What applications are interactive (can input/update information)?
Enroll, Enroll DCE, Undergraduate Admission, Address/Phone, Financial Aid, MarketPlace, and DARS.
 
What applications are available?
Address/Phone
DARS
Enroll
Enroll Availability
Enroll DCE
Financial Aid Status
General Information
Graduate Admission
Graduate Program of Study   
Holds
MarketPlace
Semester Grades
Semester Schedule
Student Account
Undergraduate Admission

 

IV.

SYSTEM
What are the hours of operation for KATS?
The KATS server is intended to be available 7 days/week, 24 hours/day; however, KATS accesses other information systems at KSU. These other systems have periods of time each day when they are not accessible for maintenance reasons. KATS will inform you when it is unable to access one of these information systems. Also see Enroll Availability which has specific hours noted for the Enroll application.
 
How secure is KATS?
The web servers used by KATS utilize encryption (via SSL); any information sent or received is transported in an encrypted format which prevents unauthorized access to your information. Additionally, always remember to protect your password; anyone who gains access to your password will have access to your personal information.
 
Why do I get a 'time-out' error sometimes?
KATS has a 3 minute time-out feature with the system servers; three minutes of no activity will cause the system to automatically log you off. If this happens, just log onto KATS again and continue your session.
 
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Kansas State University
June 9, 2003