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Frequently Asked Questions - switching from a group account
- Will group accounts stop working?
- Will the names of accounts have to change?
- Will I lose access to the emails in the group account?
- What happens to the email that is in folders in the group account?
- Do incoming messages to the shared accounts go to my inbox?
- Can more than one person be in the account at a time?
- Is there a limit to the number of people who can share an account?
- Once one person reads a message will it be marked as read?
- Will this affect the storage limits for my personal KSU email account?
- What did you mean by "if there are three signatures already exist" in an account?
- Will this cause problems accessing email from my mobile device?
Will group accounts stop working?
No. Group accounts will continue to work but the way you access the accounts has changed. Instead of several people knowing the password the account owner will setup shares. Then you will access the shared account using your own eID and password. The shared account messages and sub-folders will show up like any other email folder in your personal webmail account.
Will the names of accounts change?
No, the account names will not change.
Will I lose access to the emails in the group account?
No. All existing messages and folders will stay in the account. These will be visible to anyone granted access to the shared account.
What happens to the email that is filed in folders in the group account?
The folders will come as subfolders in the shared account with all filed email intact.
Do incoming messages to the shared accounts go to my inbox?
No. Messages coming to the shared accounts will be directed into the inbox of that account.
Can more than one person be in the account at a time?
Yes. Also, any person can have multiple shared accounts to which he/she has access.
Is there a limit to the number of people who can share an account?
No. You can share the account with as many people as needed.
Once one person reads a message will it be marked as read?
Yes. Once a changes has been made to the account such as reading an email, moving a message into a folder, deleting messages or folders, and creating or renaming folders, the account will be updated for all who have access to the shared account. Webmail users will see instant updates, but other email clients such as Outlook and Thunderbird will update when the email client software refreshes.
Will this affect the storage limits for the my personal KSU email account?
No. The shared accounts will not affect your personal KSU email account's storage limits. The shared folder will look and act like any other email folder and will seem as though it is physically located within each person's individual account, but the files are actually located elsewhere and the shared account folder functions as a link to the shared accounts sub-folders and messages.
Can I access this shared account from my mobile device?
You might not be able to access the subfolders of the shared accounts on certain mobile devices. If your device does not display folders, it will not work. You will need to view these messages using a web browser.