Note: The system is only compatible with Microsoft Internet Explorer, Apple Safari, and Google Chrome web browsers.
Basic system access
How do I get a voicemail account?
- If you are a student living in the residence halls or the Jardine apartments, voicemail comes with the $20/month extension service offered in these locations. To sign up for this service, sign in and choose the "New Service" link.
- For departmental telephones, a work order must be submitted by one of the authorized individuals in your department.
How do I set up my voicemail?
To set up your voicemail, dial 2-2300:
- Enter password. You will be prompted for your password. The initial password will be 99 followed by the last four digits of your extension. For example if your extension is 2-7001, your password would be 997001.
- Change password. After you enter the initial password you will be prompted to change it. Your voicemail password must be at least 6 digits long and can not start with a zero.
- Record your name. Next it will ask you to record your name. This is not a full greeting but just your name as you wish others to hear it. It will be used by the system in the names directory and when managing voicemail distribution lists.
For options you can change, see User configurable settings.
How do I listen to my voicemail?
There are three ways to check your voicemail:
- Use a telephone to call the voicemail system
- Dial 2-2300 from your campus desk phone. You will be prompted for your password, followed by [#] If you are dialing from a different extension on campus, press [*][#] when you hear the greeting. Next, enter your five digit extension and your password, followed by [#]
- Dial 785-532-2300 from any off-campus telephone. When you hear the greeting, press [#]. You will be prompted for your 5 digit extension and your password, followed by [#]
- Use the web interface
Access your voicemail through an IMAP-enabled e-mail client like Thunderbird or Outlook
- Sign in to K-State Voicemail (Browsers known to work: IE, Safari and Google Chrome.)
- Enter your five digit extension as the mailbox number
- If you wish to use a telephone as the playback device, enter a local telephone number in the telephone number field. Otherwise leave this blank.
- Enter your voicemail password.
Set up a new IMAP client with these settings:
- Incoming server: vmmss.telecom.ksu.edu
- User name: your five digit extension number
- Password: your voicemail password (the same password used to access voicemail via telephone)
Once you have set up the account, each voicemail message will show up as an e-mail message in that account's inbox. The e-mail message will indicate the length of the message and who it is from. The actual voicemail message will be an attached .wav file that you can listen to through your computer's speakers or headphones.
How does call forwarding and EC500 affect my voicemail?
When using EC500 or forwarding your desk phone to your cell phone, voicemail behavior can seem unpredictable. Some calls may end up in the campus voicemail system while others end up on your cell phone voicemail. Basically it comes down to whichever voicemail system picks up first. For example, if your cell phone is turned off or out of range, your cell phone voicemail will pick up immediately and the call will transfer there. However sometimes even if your cell phone is on the network, it can take a few seconds for the network to find it and start ringing. In this case, the campus voicemail system will pick up the call after four rings even though your cell phone may only have rang two or three times.
There are three basic options to help make the behavior more predictable:
- Increase the number of rings before your campus phone goes to voicemail. This will increase the chances that your cell phone voicemail will always pick up. See Administrator configurable settings for details on how to do this.
- Contact your cell phone carrier and either have them increase the number of rings before your cell phone voicemail picks up or disable voicemail on your cell phone entirely. Some carriers allow you to change the number of rings automatically through their voicemail system. This means that the campus voicemail system will always take the call. Disabling cell phone voicemail is only desirable if you receive most of your calls to your desk number and very few people call your cell phone directly.
- Use voicemail notifications to your cell phone to know when you receive voicemail on the campus voice mail system. See User configurable settings for details on how to do this.