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Kansas State University

Dialing instructions

Local Calls (non-campus)


  1. Dial + number.

 

Long Distance Calls

*Departments and offices with authorization codes only
  1. Dial + + area code + number.
  2. You should hear a second dial tone.
  3. Dial the seven digit authorization code. (Get an authorization code by calling NTS at 785-532-7000.)
  4. The call should go through. Refer to the campus directory for additional dialing instructions. In all cases you will need to dial the authorization code for billable calls.

 

Long Distance Calls From Off-Campus

*Departments and offices with authorization codes only
  1. Dial - .
  2. After the prompt, dial + area code + number. Or, you can press for help.
  3. The system will ask if you want the number repeated. Press for yes. Press for no.
  4. After the prompt, enter your authorization code. If a mistake is made while entering the authorization code, you will receive a dial tone and must start over. (Get an authorization code by calling NTS at 785-532-7000.)

 

International calls

*Departments and offices with authorization codes only
  1. Dial + + country code + city code + number.
  2. If your line is restricted and you use an authorization code you should hear a second dial tone. If your line is unrestricted, the call will go through.
  3. Dial the seven digit authorization code. (Get an authorization code by calling NTS at 785-532-7000.)
  4. The call should go through.
  5. International rates for K-State departments are listed on the NTS International Rates Summary website (eID sign in required).

 

Call Waiting


Call Waiting allows you to be notified of an incoming call while your phone is in use. You can place a call on hold while talking on the other line and switch back and forth between them. Call Waiting can be deactivated if specifically requested.

  1. If another call comes in while you are on the phone, you will hear one or two beeps. One beep signals an on-campus call and two beeps signal an off-campus call.
  2. Press and wait for the dial tone.
  3. Dial .
  4. The first call is placed on hold and you are connected to the second call.
  5. You can switch between calls by repeating Step 2.
  6. If you hang up with a call on hold, your phone will ring to remind you. When you pick up the phone, you will be connected to the call that was on hold.

 

Call Forwarding


This feature causes calls to your phone to be automatically transferred to another local on- or off-campus number. When a call is forwarded, your phone will ring with a short ring. You cannot answer the call if it is forwarded. Forwarding does not prevent you from making outgoing calls.

  1. Pick up the phone and listen for a dial tone.
  2. Dial and the number you wish calls to be forwarded to. Include if it is an off-campus number.
  3. Wait for a three-beep confirmation tone. Hang up.
  4. To cancel Call Forwarding pick up the phone, dial and hang up.

 

Call Hold


Call Hold lets you place a call on hold in order to make another call. When the second call is finished, you can return to the first one.

  1. Inform the party that you will be placing them on hold.
  2. Press and dial .
  3. The first call is placed on hold and you will receive a dial tone to place another call.
  4. Dial as necessary to place the second call.
  5. You can switch between calls by repeating Step 2.
  6. If you hang up with a call on hold, your phone will ring to remind you. When you pick up the phone, you will be connected to the call that was on hold.

 

Call Conferencing


This feature allows you to be connected to two other parties on- or off-campus in a three-party conversation.

  1. Establish a call with the first party. You can call them or they can call you.
  2. Press and wait for the dial tone.
  3. Dial the number of the second party. Wait for them to answer and inform them of the conference call.
  4. Press again. All three of you are connected together now.
  5. If you can't reach the second party, press to return to the first party.

 

Call Transfer


This feature allows a call to be transferred to another on-campus extension.

  1. Press and wait for the dial tone.
  2. Dial the number you which you wish the call to be transferred.
  3. Wait for the call to be answered. Inform the party of the transfer. Hang up.
  4. If you can't reach the second party, press and you will return to the first party.

 

Automatic Callback


Automatic Callback allows you to be notified when an on-campus number is no longer busy.


To activate Automatic Callback:
  1. Press . Or, after receiving a busy signal, hang up the phone. Wait 3 seconds.
  2. Pick up the phone and check for dial tone.
  3. Dial and the number you are calling. If you hear ringing, the number is no longer busy and you can proceed with your call. If you hear a confirmation tone of three beeps, Automatic Callback is in effect; proceed to Step 4. If you hear a reorder tone, the called number has a second call on call waiting; try again later. If you hear an intercept tone (fast busy signal), this feature cannot be activated; possibly because the number called has call coverage.
  4. Hang up your phone.
  5. When the number is no longer busy, your phone will ring with a priority ring (triple ring). Ringing will cease if not answered within a pre-administered number of cycles. The system will cancel Callback after about 30 minutes.
  6. Pick up the phone handset. Priority ringing will stop. The number being called will ring back through the handset. If you hear the confirmation tone of three beeps and then silence, the Callback is still in effect; hang up and wait for Callback.
To cancel Automatic Callback:
  1. Pick up handset and check for dial tone.
  2. Dial and hang up. You should hear the confirmation tone of three beeps; Automatic Callback is canceled. An Automatic Callback request is canceled after 20-40 minutes if the line is still busy. Also, Automatic Callback may not work when calling certain departmental lines.

 

Last Number Dialed


This feature, which is part of basic service, allows you to dial an access code to redial the last number dialed from the phone. It does not remember authorization codes.

  1. Pick up the phone and listen for a dial tone.
  2. Dial .
  3. If your call needs an authorization code, you will be prompted for it. Otherwise, you should hear your call ringing.

 

Speed Dialing


Speed Dialing permits you to program up to 20 numbers for fast dialing.


To program one of the numbers for Speed Dialing use the following steps:
  1. Pick up the phone and listen for a dial tone.
  2. Dial .
  3. Dial and the two digit code (01 through 20) for the particular number you wish to assign or change.
  4. Dial the digits to be stored. Do not store authorization codes or credit card numbers.
  5. Dial and listen for the three-beep confirmation tone. Hang up.

To place a call using Speed Dialing, follow these instructions:
  1. Pick up the phone and listen for a dial tone.
  2. Dial and the two digit code (01 through 20) for the particular number you wish to call.
  3. If your call requires an authorization code, you will be prompted for it. Otherwise, you should hear your call ringing.

 

Voicemail


This feature will answer all on-campus (single ring) and off-campus (double ring) calls. Note: Many answering machines are not compatible with the Campus Ring System.

To manage greetings, voicemail distribution lists, notifications, and more, see User configurable settings for voicemail.

For detailed documentation on the menu selections see the Avaya Modular Messaging Quick Reference Guide (PDF) or pick up a brochure from the NTS office in 109 East Stadium.

For more information, see Voicemail.

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