KSU ITS Status

Dickens lab closure

noreply@blogger.com (Data Center Operations Staff) — Fri, 17 May 2013 18:37:00 +0000

The Dickens computer lab will be closed from Tuesday, May 28th until Friday, May 31st so that the floors can be cleaned and waxed. All other campus computer labs will remain open during this time.

Service Interruption: iSIS Financial Aid Self-Service

noreply@blogger.com (Data Center Operations Staff) — Fri, 17 May 2013 16:53:00 +0000

The interruption is now complete.

History:
Financial aid self-service in iSIS will be unavailable on Saturday, May 18 th from approximately 6:00 a.m. until 10:30 a.m. Services that will be unavailable includes: viewing financial aid awards, accepting or declining awards, reporting of private scholarships, and viewing the cost of attendance. All other iSIS services will be up and available during this time.

Pharos maintenance

noreply@blogger.com (Data Center Operations Staff) — Fri, 17 May 2013 16:19:00 +0000

The Pharos print services will be unavailable Sunday, May 19th from 9-11am to apply windows updates and roll over free printing for the summer semester.

Central authentication issues

noreply@blogger.com (Data Center Operations Staff) — Wed, 15 May 2013 18:51:00 +0000

This issue has been resolved.

History:
Wednesday, May 15 2013, 1:51 p.m.
The IT Help Desk has received a number of calls about central authentication issues. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

K-State Online slowness issues

noreply@blogger.com (Data Center Operations Staff) — Mon, 13 May 2013 15:36:00 +0000

This issue has been resolved.

History:
Monday, May 13 2013, 10:36 a.m.
The IT Help Desk has received a number of calls about K-State Online slowness issues. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

Systems Down: DARS, FAMIS, and Oracle Financials

noreply@blogger.com (Data Center Operations Staff) — Mon, 13 May 2013 14:17:00 +0000

This issue has been resolved.

history:
Monday, May 13 2013, 9:36 a.m.
Production DARS (Degree Audit Reporting System), FAMIS (Facilities Management Information System), and Oracle Financials (Facilities Financial System) are down due to a hardware failure. ITS staff are aware of the situation and are working to resolve it as soon as possible.

Wired and Wireless Connectivity Issues

noreply@blogger.com (Data Center Operations Staff) — Thu, 02 May 2013 17:55:00 +0000

Issue has been resolved.

History:

The IT Help Desk has received a number of calls about wired and wireless connectivity issues across campus. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

Authentication Issues

noreply@blogger.com (Data Center Operations Staff) — Tue, 30 Apr 2013 12:53:00 +0000

This issue has been resolved.

History:
Tuesday, April 30 2013, 7:53 a.m.
The IT Help Desk has received a number of calls about signing into K-State Webmail. Due to issues with scheduled maintenance, users ability to sign into Webmail, Service-now and My CES Account has been temporarily impacted. Information Technology Services (ITS) is working to quickly resolve the issue and apologizes for the inconvenience.

Pharos maintenance

noreply@blogger.com (Data Center Operations Staff) — Fri, 26 Apr 2013 20:42:00 +0000

Pharos maintenance is complete.

History:

Friday April 26th, 2013 at 3:43 p.m.
Pharos printing will be unavailable Sunday, April 28th, from 9-9:30 a.m. to apply windows updates.

AXIO Issues

noreply@blogger.com (Data Center Operations Staff) — Thu, 25 Apr 2013 18:28:00 +0000

This issue has been resolved.

History:
Thursday, April 25 2013, 1:34 p.m.
The IT Help Desk has received a number of calls about AXIO link issues. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

surveys.ksu.edu Access Issues

noreply@blogger.com (Data Center Operations Staff) — Thu, 25 Apr 2013 16:45:00 +0000

This issue has been resolved.

History:
Thursday, April 25 2013, 11:45 a.m.
The IT Help Desk has received a number of calls about surveys.ksu.edu. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

Platinum Server Maintenance

noreply@blogger.com (Data Center Operations Staff) — Wed, 24 Apr 2013 17:02:00 +0000

This maintenance has been completed.

History:
Wednesday, April 24 2013, 1:02 p.m.
The Platinum file server requires a restart tonight at 8:00 PM to finish
up a maintenance task. The file shares hosted by this system will be
unavailable for 15 to 20 minutes.

K-REx Access Issues

noreply@blogger.com (Data Center Operations Staff) — Sat, 20 Apr 2013 19:46:00 +0000

This issue has been resolved.

History:
Saturday, April 20 2013, 2:47 p.m.
The IT Help Desk has received a number of calls about K-REx access issues. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

Trend scan servers intermittent availability

noreply@blogger.com (Data Center Operations Staff) — Mon, 15 Apr 2013 21:14:00 +0000

This issue has been resolved.

History:
Thursday, April 18 2013, 5:39 a.m.
We are transitioning between Smart Protection (Scan Servers) for the central Trend Micro environment. During this time you may experience some time where the scan servers become unavailable. This should not hinder your AV protection, but you may see a red X on the Trend icon. Central IT is working to get everything back to normal.

System maintenance

noreply@blogger.com (Data Center Operations Staff) — Thu, 11 Apr 2013 12:26:00 +0000

This maintenance is complete.

History:
Wednesday Apr 10, 2013 2:58 p.m.
EST (LAN) will be doing system maintenance on the following systems Thursday, April 11th, from 2 a.m. - 6 a.m. These systems will need to be shutdown for approximately 30 min to move them to new hardware.

Talisma- 3am
Sassafras-3am
Wireless Authentication-5am
Web Services-5am
License Services-3am
OEIE Web Service- 5am
Controllers DB -5am

History:
Monday Apr 8, 2013 1:49 p.m.
EST (LAN) will be doing system maintenance on the following systems Thursday, April 11th, from midnight - 6 a.m. These systems will need to be shutdown for approximately 30 min to move them to new hardware.

Talisma
Timeclock
Digital Signage
Linktivity
Sassafras
KMS
Wireless Authentication
Web Services
License Services
ProCare

K-State Online Slowness Issues

noreply@blogger.com (Data Center Operations Staff) — Mon, 08 Apr 2013 15:18:00 +0000

The issue has been resolved

History:
Monday, April 8 2013, 10:18 a.m.
The IT Help Desk has received a number of calls about K-State Online being slow. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

Platinum Network Share Slow

noreply@blogger.com (Data Center Operations Staff) — Fri, 29 Mar 2013 15:29:00 +0000

The backups have completed and all services have returned to normal.

History:
Friday, March 29, 2013 10:29 a.m.
The central file server has undergone some recent file transfers and as a result backups are attempting to catch up with all the new data. The backup processes are working hard to ensure all new data is backed up and users may see some slowness while this process completes. Please be patient as reliable backups are key to disaster recovery. We estimate that this process should complete over the weekend and all services should return to normal working conditions by Monday. Thank you for your patience.

Pharos printing issues

noreply@blogger.com (Data Center Operations Staff) — Thu, 28 Mar 2013 18:14:00 +0000

This issue has been resolved.
History:
Thursday, march 28 2013, 1:14 p.m.
The IT Help Desk has received a number of calls about the Pharos printing service not working. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

K-State Online Maintenance

noreply@blogger.com (Data Center Operations Staff) — Wed, 27 Mar 2013 22:08:00 +0000

This maintenance has been completed.

History:
Wednesday, March 27 2013 5:08 p.m.
K-State Online will be unavailable on March 28th for approximately 10 minutes between 5:30 a.m. and 6 a.m. for planned maintenance.

K-State Email Maintenance

noreply@blogger.com (Data Center Operations Staff) — Wed, 27 Mar 2013 20:35:00 +0000

Planned maintenance for Zimbra email is scheduled for a period of 30 minutes sometime between 11 p.m Wednesday, March 27 and 1 a.m. Thursday, March 28.

K-State Online video streaming issues

noreply@blogger.com (Data Center Operations Staff) — Fri, 22 Mar 2013 20:56:00 +0000

This issue has been resolved.

History:
Thursday, April 25 2013, 6:07 a.m.
ITS is continuing to monitor issues concerning video streaming. Suggestions for improving video viewing have been sent to students and faculty.

History:
Monday, January 28 2013, 5:00 p.m.
The IT Help Desk has received a number of calls about K-State Online video streaming. We have reports that some outside Internet vendors are still experiencing issues with video streaming. We apologize for any inconvenience.

History:
The IT Help Desk has received a number of calls about K-State Online video streaming. We have reports that some outside internet vendors are still experiencing issues with video streaming. We apologize for any inconvenience.

Platinum server maintenance

noreply@blogger.com (Data Center Operations Staff) — Fri, 22 Mar 2013 20:48:00 +0000

Maintenance on this system will begin at midnight Saturday, March 23rd and continue through midnight Sunday, March 24th. We are scheduling this for 24 hours, but will send an update if completed sooner. This maintenance outage will not have an impact on staff's ability to log into their computers but access to files on the W drive and Y drive will be disabled for the duration of the maintenance window.

Network issues in Kedzie Hall

noreply@blogger.com (Data Center Operations Staff) — Thu, 21 Mar 2013 16:45:00 +0000

The issue has been resolved.

History:
Tuesday March 21 2013, 11:45 a.m.
The IT Help Desk has received a number of calls about Network issues in Kedzie Hall. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.

Platinum File Share Offline

noreply@blogger.com (Data Center Operations Staff) — Thu, 21 Mar 2013 14:14:00 +0000

The Platinum file share is experiencing intermittent issues and may go into offline status throughout the day. We are doing all we can to ensure that the service remains online as long as possible. We apologize for the inconvenience and will have this service stable soon.

History:
Thursday March 21, 9:14 a.m.
The central campus file share, platinum, is experiencing some problems and is currently offline. We are working on getting it back online as quickly as possible. We apologize for the inconvenience. We will update the list as we work through the problem.

KEAS Not Responding

noreply@blogger.com (Data Center Operations Staff) — Thu, 21 Mar 2013 13:01:00 +0000

This issue has been resolved.

History:
Thursday, March 21 2013, 8:24 a.m.
The IT Help Desk has received a number of calls about KEAS not responding. Information Technology Services (ITS) is working to resolve the issue and apologizes for the inconvenience.