Self-Service allows users to submit and monitor an online request for an IT-related issue or service.
Submitting an Incident
- Go to https://kstate.service-now.com/.
- Under Self-Service, click Create New Incident.
- In the Short description box, type a short description of the nature of your issue.
Note: A short description should be similar to a subject line. This allows the service desk to quickly categorize your issue.
- In the Please describe your issue below box, type a detailed description of your issue.
- Under Self-Service, click Incidents.
- Click the Incident Number you want to review.
- Review the incident for new information as needed.