Skip to the content

Kansas State University

Employment

Microcomputer Support Technician

Description

The Information Technology Assistance Center at Kansas State University is seeking highly motivated individuals to fill two Microcomputer Support Technician positions. These positions work as a part of a team that provides support for more than 1700 workstations and a variety of mobile devices (iOS, Android devices, Windows Mobile, etc.) in administrative and academic departments across the university and on two campuses. The network environment includes the following platform components: Windows XP/Windows 7/Windows 8, Windows Active Directory and Apple Mac OS X. Must be able to exercise strong individual judgment on solutions to problems, technology recommendations, and service assistance. These positions will also be heavily involved in the repair of personal computers, departmental computers, and laser printers as a part of the computer repair function within the Information Technology Assistance Center.

Responsibilities
Technical- Software & Operating Systems
  • Install, configure, and maintain software applications and operating systems
  • Troubleshoot software configuration and usage problems
  • Assist end users with questions and problems
  • Train end users on proper use of software
  • Make recommendations to customer departments and users for applications to fulfill business functional requirements. (Due to the diverse functional requirements of the customer departments and end users, a highly complex group of software applications must be supported)
  • Design installation procedures for the deployment of software applications for end users
  • Install server-based applications to be used in a typical client/server relationship
  • Comply with state, university, and departmental policies regarding installation and use of software applications
  • Comply with vendor license requirements for software applications and operating systems
  • Provide support for mobile devices (iPhone, Android devices, Windows Mobile, WebOS, etc.) and their integration with university systems such as email, calendaring and contact sync
Technical-Hardware
  • Install, configure, and maintain computer and peripheral hardware to include hardware repairs, upgrades and printer repairs
  • Adhere to state, university, and departmental policies regarding hardware maintenance and use
  • Make recommendations to customer departments and users for hardware based on analysis of functional requirements and compatibility with existing hardware and software
  • Provide hardware repair for printers across campus
Work Request Coordination
  • Coordinate and assign work requests to the student technicians
  • Determine priority for work requests and schedule appropriately within existing work conditions and quality of service parameters
  • Document solutions to reported problems for future reference by the PC/Network Technicians
  • Train PC technicians on current hardware/operating systems/software applications for installation, configuration, and troubleshooting procedures
  • Devise improvements in the PC support operation, including improvements in technical procedures, technical training, collecting and organizing technical information, improvements in the use of incident management technology, etc.
  • Work directly with customers to maintain a high level of service and address their needs, as well as keep customers informed of developments and issues pertaining to their incident or request.
Distributed Application Deployment
  • Deploy distributed applications to the university staff
  • Provide technical support for the client workstations by either collaborating with local technical support or by providing necessary support to complete the delivery and operation of the distributed application (Examples: DARS, FAMIS, and MIP)
Research and Development
  • Research new technologies
  • Produce reports for management analyzing the feasibility of new products
  • Make recommendations for future hardware, software applications, and operating systems by analyzing the functional requirements of the customer departments and end users, while considering compatibility with existing hardware and software configurations
Mandatory Qualifications
  • Associate Degree or two years of related coursework or employment experience in information technology
  • Extensive knowledge and minimum of three years hands-on experience in the configuration and administration of desktop operating systems (including Windows XP, Windows 7 and Mac OSX workstations) for users in a multi-user LAN environment
  • Extensive knowledge and experience in the use of Windows applications such as word processing, spreadsheets and file manager software on Intel-based desktop computers in a multi-user distributed network-computing environment involving one or more LAN servers
  • Extensive knowledge and experience with x86 workstation hardware (installation, configuration, troubleshooting, repair and understand the relationship between the hardware and the operating system)
  • Experience working in a fast-paced work environment, assisting staff with varied technical and business systems needs
Preferred Qualifications
  • B.S. Degree or higher in an Information technology related or other relevant field
  • Hands-on training and/or experience in supporting user access to Windows Active Directory environment
  • Extensive knowledge and use of more complex Window-based applications, such as databases in a multi-user environment
  • Experience with Microsoft Active Directory
  • Experience with desktop management, such as Microsoft System Center Configuration Manager
  • Experience working in a higher education environment
  • MCSE certification
  • Broad experience with mobile devices and the support of mobile devices (iPhone, Android devices, Windows Mobile, etc.)
  • Printer repair experience
Salary Range: $40,000 - $42,000
Applicants must submit:
  • Cover letter reflecting how skills meet the requirements of the position
  • Resume
  • Names, phone numbers, and email addresses of at least three professional references

Submit application materials electronically to itsemployment@k-state.edu

Screening of applications begins March 4, 2013, and will continue until positions are filled.

For a full listing of benefits please visit http://www.k-state.edu/hr/benefits/unclass.pdf.

Kansas State University is an equal opportunity employer and actively seeks diversity among its employees. Background check required of successful applicant.