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Kansas State University

Dial-in Internet Frequently Asked Questions

  1. My Internet won't connect.
  2. My dial-in software fails to make a connection. There seems to be a password problem.
  3. What is the difference between my CTS Dial-In account and my K-State eID?
  4. My Dial-In software fails to make a connection. It reports no dial-tone.
  5. My Dial-In software fails to make a connection. The computer I am dialing isn't answering.
  6. My Dial-In software fails to make a connection. It reports that the modem is not responding.
  7. I want to read email on my K-State eID account when I'm at home. What do I need?
  8. What are the addresses of K-State's DNS servers?
  9. My modem is rated to go faster than the connections I get. What's the problem?
  10. I'm still having problems. Whom can I call?

My Internet won't connect.

Make sure that you have established an internet connection with your modem. Internet Explorer, Firefox and other internet clients simply use an internet connection. They won't work if a connection doesn't already exist. To make a connection, run your Dial-In software. You'll probably hear your modem dial and make noises as it establishes a connection. You should get a connection notice in the form of two computers in the task bar.


My dial-in software fails to make a connection. There seems to be a password problem.

First, make sure that you are using the correct eID and password. If you have recently changed your eID password, make sure to change it in the dial-in software as well. Also, passwords are case sensitive, so be sure your caps lock key is turned off. Uncheck the save password box , insure the caps lock key is off. Re-enter your password. Then check the save password box and try again. If you still cannot connect call the IT Help Desk at 785-532-7722 or Technical Support at 785-532-7866.


What is the difference between my CTS dial-in account and my K-State eID?

Your Dial-In account simply provides an internet connection. After you have connected to the internet, you can run several different clients to access services on the internet. For example, you can run Firefox or log into your K-State eID by running a telnet client. Your K-State eID gives you access to the UNIX computer network on campus. It stores your email, and can also be used for programming, running SAS, matlab and several other programs. Most importantly, when making a Dial-In connection, you must use your eID and eID password. Dial-In accounts are provided by K-State Computing and Telecommunications Services in 109 East Stadium. K-State eID's are provided by CTS. For more information about eID's please visit the eProfile page.


My dial-in software fails to make a connection. It reports no dial-tone.

Make sure that the phone line is properly plugged into your modem and the phone jack in the wall. Many modems have two jacks built into them. One is meant to run from the modem to your actual phone. The other is meant to run from the modem to the jack in the wall. The first might be labeled "phone" and the second might be labeled "line". Make sure the line running from the wall is plugged into the modem jack labeled "line".


My dial-in software fails to make a connection. The computer I am dialing isn't answering.

You could be dialing the wrong number. If you are dialing from on-campus (for example, a residence hall), you need to treat your destination as an on-campus call. For example, you should use 5-9800. Otherwise, you should be calling 395-9800. If you need to dial any special extensions to make a call, be sure you are using them.


My Dial-In software fails to make a connection. It reports that the modem is not responding.

Make sure that your dial-in software is configured to use your current modem. If you are using an external modem, make sure the power cord is plugged into an electrical outlet, make sure the modem is turned on, and make sure the modem cable is plugged into the proper port on your computer.

Make sure Windows is talking to your modem properly. Use the diagnostic tool built into Windows to check the modem. Go to the Windows Help menu for instructions on how to do this.


I want to read email on my K-State eID account when I'm at home. What do I need?

CTS provides a webmail service that is accessible from any web browser. Access K-State webmail at webmail.ksu.edu.


What are the addresses of K-State's DNS servers?

Information about DNS addresses is available on the Domain Name System page.


My modem is rated to go faster than the connections I get. What's the problem?

Computing and Telecommunications Services utilizes only 56K modems. Your connection speed depends on your modem and the condition of the telephone lines in your area. If your phone line is noisy, your modem will negotiate a slower speed when it connects. This is especially true with 33.6 and 56k modems. It is not uncommon for 33.6 and 56k modems to get 28.8k connections. 56k modems are especially sensitive to line noise. Typical connections are 48k and 50k, however in extreme cases the performance may not be much better than a 28.8k modem. If your problems seem out of the ordinary, give us a call.


I'm still having problems. Whom can I call?

You can call 785-532-7866 for technical support. We are open weekdays, 8 a.m. to 5 p.m. You can also stop by our office at 106 East Stadium or contact the IT Help Desk.