You will receive your bill at the beginning of each calendar month. Dial-in is billed after-the-fact so dial-in bills will be one month behind so usage can be calculated. The bills will be sent out to the service address you have on file with CTS.
Payments can be made by credit card, cash, or check. We accept Visa, MasterCard, Discover, and American Express online, at our office, and over the phone at 532-7001. Cash or checks may be brought into our office in East Stadium, Room 109. Our business hours for receiving payments are Monday through Friday, 8 a.m. - noon and 1 p.m. - 4:30 p.m. Checks may be mailed to Computing and Telecommunications Services or placed in the drop box located at the front entrance to East Stadium.
Failure to pay by the 13th of the month following the due date will result in your service being cancelled, and a $15 late fee. A second nonpayment will result in denial of service. Bad checks will result in a $30 service charge. Kansas State University reserves the right to withhold transcripts and deny permission to re-enroll if there is an outstanding balance. If your account has been turned off for late payment, please call us after payment is received to reactivate your service.
Questions concerning billing should be directed to 532-7001. From outside Manhattan call 1-800-232-0133 and ask for extension 2-7001. If you have any questions or comments concerning this service, please contact us at 532-7001. We look forward to serving you this year.