Billing information
- How will I be billed?
- Where can I make a payment?
- What if I don't pay my bill?
- Who should I contact with questions or problems?
How will I be billed?
You will receive your bill at the beginning of each calendar month. Dial-in is billed after-the-fact so dial-in bills will be one month behind so usage can be calculated. The bills will be sent out to the service address you have on file with CTS.
Where can I make a payment?
Payments can be made by credit card, cash, or check. We accept Visa, MasterCard, Discover, and American Express online, at our office, and over the phone at 532-7001. Cash or checks may be brought into our office in East Stadium, Room 109. Our business hours for receiving payments are Monday through Friday, 8 a.m. - noon and 1 p.m. - 4:30 p.m. Checks may be mailed to Computing and Telecommunications Services or placed in the drop box located at the front entrance to East Stadium.
What if I don't pay my bill?
Failure to pay by the 13th of the month following the due date will result in your service being cancelled, and a $15 late fee. A second nonpayment will result in denial of service. Bad checks will result in a $30 service charge. Kansas State University reserves the right to withhold transcripts and deny permission to re-enroll if there is an outstanding balance. If your account has been turned off for late payment, please call us after payment is received to reactivate your service.
Who should I contact with questions or problems?
Questions concerning billing should be directed to 532-7001. From outside Manhattan call 1-800-232-0133 and ask for extension 2-7001. If you have any questions or comments concerning this service, please contact us at 532-7001. We look forward to serving you this year.