• July 22, 2008

OfficeScan Service Pack 1 deployment July 31 will affect clients

by Shea McGrew, Computing and Telecommunications Services
published July 22, 2008

Trend Micro released Service Pack 1 for OfficeScan July 2. This service pack, much like a Windows service pack, introduces new OfficeScan features and resolves known issues from previous versions. The K-State Antivirus Team has tested this new service pack and is planning to deploy it to the central Trend Micro OfficeScan servers 12 a.m. Thursday, July 31.

What to expect

Starting 12 a.m. July 31, the Antivirus Team will begin to deploy the OffficeScan Service Pack 1 installation to all central Trend Micro servers. Once the servers are updated, they initiate an update of all connected clients. The following disruptions may occur when the service pack is installed:

  1. Client computers will be temporarily disconnected from the network when the common firewall driver is updated. There is NO notification before this disconnect. During testing, this disconnect was approximately 30-60 seconds, and all running applications reconnected once the connection was restored.
  2. This update will require client computers to be restarted. Clients are likely to encounter problems with the OfficeScan client if they do not restart. OfficeScan WILL NOT force a restart. It must be initiated by the user.

What's new

Enhancements are listed below. A more detailed overview of Service Pack 1 is available from Trend Micro's ReadMe text file.

Scan Engine Enhancements. New versions of Spyware Scan Engine and Virus Scan Engine should improve the OfficeScan client's performance by using less memory, which is about a 25 percent reduction.

Additional Supported Platforms include:

  • Windows Vista Home Basic and Premium with SP1
  • Windows XP Home with SP3
  • Windows Server 2008 (excludes "Server Core")
  • Windows 2000/XP/2003 within virtual environments


Apple's new App Store for iPod touch, iPhone

by Eric Dover, Information Technology Assistance Center
published July 22, 2008

This month Apple went live with their App Store for the iPod touch and iPhone. The store, which requires an upgrade to the firmware of both systems to use, has a lot of gems including games, productivity, and other novelty applications. (The iPod touch upgrade is $10; iPhone upgrade is free.)

The store launched with a little more than 500 applications. The list has been growing ever since, with new apps added every day. For details, see Apple's App Store.


eTips July 31: Intro to Macs

by Cathy Rodriguez, Information Technology Assistance Center
published July 22, 2008

Sarah Silva will present an eTips session on "Intro to Macs" at 11 a.m. Thursday, July 31, desktop webinar via Wimba. This session will give a basic overview of the Mac and will include tips on navigation, the Dock, keyboard shortcuts, copying and pasting, the Finder, the Close, Minimize and Expand buttons, and System Preferences.

eTips registration is required at least 24 hours in advance to allow time to add you to the session and ensure your workstation is configured properly for accessing the session.


iSIS training classes for August

by Aimee Hagedorn, Information Technology Assistance Center
published July 22, 2008

New iSIS training classes have been scheduled for K-State faculty and staff. These hands-on sessions will be in Fairchild 9 and led by iSIS training coordinator Brian Arthaud-Day. Topics include:

  • Grading in iSIS
  • Student Records for Academic Staff
  • Student Records for Administrative Department Staff
  • Dean's Office Staff
  • Advising in iSIS
  • Student Financials for Colleges and Departments

To review course descriptions and register for a session, see the iSIS Training page. All sessions are in August with the exception of Student Financials for Colleges and Departments, which is scheduled 9-10 a.m. Thursday, July 24.

For questions about iSIS training or to request additional training topics or session times, contact iSIS training coordinator Brian Arthaud-Day, bcad@k-state.edu.

Security tip of the week

Shredders important for security

by Harvard Townsend, IT security
published July 22, 2008

When it comes to security technology, people typically think of things like firewalls and antivirus software. These days, you need to add a paper shredder to your IT security arsenal for proper disposal of paper, CDs, DVDs, and expired credit cards and identification cards that contain confidential data.

From a security perspective, the most important feature to consider when buying a shredder is the style of cut. Strip-cut shredders produce long, narrow paper strips and do not provide adequate security for confidential data. Cross-cut shredders are better because they cut the strips into smaller confetti-like pieces. (A micro-cut shredder seems to be a marketing term used by some manufacturers for a cross-cut shredder that produces tiny pieces.)

The most common security standard for shredders seems to be "DIN 32757" published by a German standards body. It specifies the particle size based on the security level of the information being shredded. I hesitate to recommend a specific DIN security level for your shredder purchase other than 1) get a cross-cut shredder, and 2) the smaller the shredded particles, the better. Note that starting Oct. 1, the U.S. government will require all federal classified documents to be shredded to particles no larger than 1 millimeter by 5 millimeters.

Be sure to get a shredder that can also handle CDs, DVDs, and credit cards to make it convenient to dispose of those media.

Every home should have a shredder to dispose of the following items, which should NEVER be placed in the trash or recycled without being shredded first:

  • Old bank statements and other documents with financial information
  • Any document with sensitive personal information
  • Expired credit cards and other identification cards like driver's licenses
  • Junk mail that offers pre-approved credit
  • CDs or DVDs that contain back-ups of files from your computer or camera

If you have a large volume of documents or other media to shred, consider contracting with a commercial vendor that provides shredding service. Talk to your purchasing specialist about options for vendors who contract with the state or the university to provide this service.

K-State Online

How to "hide" courses in My Organizer

by Cathy Rodriguez, Information Technology Assistance Center
published July 22, 2008

I have a lot of courses on my organizer that I am not using at this time. I don't want to delete them, but I also don't want them cluttering up my organizer. Is there any way to customize the organizer page?

Yes. Do the following to customize the My Organizer page:

  1. On the My Organizer page, click the Preferences link.
  2. In the Hide column, click the boxes next to the courses you want to hide.

Note: You can also reorder your courses by selecting the number in the list where you want each course to be located. To further customize your organizer, you can place comments next to each course by adding a comment in the comments box.

Common eID password questions

by Betsy Edwards, Fred Darkow, Information Technology Assistance Center
published July 22, 2008

If I change my eID password now, do I still need to change it at the beginning of the fall semester?

Yes. If you change your password before Aug. 1, when the password-change period starts for fall, you'll have to change it again sometime between Aug. 1-Sept. 10.

I've been away from K-State for an extended period. How do I get access to K-State resources like e-mail, etc.?

Contact the IT Help Desk, 785-532-7722, toll-free 1-800-865-6143, e-mail helpdesk@k-state.edu.

Spotlight

Manhattan, KS, now in Google Street View

by Thomas Kuhn, Betsy Edwards, Information Technology Assistance Center
published July 22, 2008

Manhattan, KS, map in Street View
Google Street View map of Manhattan, KS

Panoramic views and photos of the Little Apple can now be seen in Google Street View.

According to Wikipedia, "Google Street View is a feature of Google Maps and Google Earth that provides 360-degree panoramic street-level views and allows users to view parts of selected cities and their surrounding metropolitan areas at ground level."

Do yourself a favor and save on gas by cruising through Manhattan in Street View starting at Anderson Hall. Pictures for Manhattan appear to have been taken in August-September 2007 according to various clues (cost of gas posted around town; temperature readings posted; Varney's advertising for Aggiefest in September).

The usual way to find Manhattan's street views:

  1. Go to Google Maps at maps.google.com.
  2. Type in "Manhattan KS" in the Search box at top left.
  3. Click the Street View button at the top of the map display.

Tips for navigating in Google Street View:

  • Any street outlined in blue has street views.
  • Zoom in far enough and you'll see an orange "person" icon that you can click and drag to any street you want to view.
  • In the panoramic picture that's displayed when you zoom in, use the white navigational arrows to move around and change directions. Click and drag left/right to see views in any direction and rotate up to 360 degrees.

For more information about Street View, see Wikipedia's Google Street View entry.