InfoTech Tuesday, Kansas State University's information technology news source
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E-mail improvements handle heavy load after holiday

by H. Townsend, Computing and Network Services
published Nov. 29, 2005

The first Monday after Thanksgiving is typically one of the heaviest days of e-mail use in the entire year, and yesterday was no exception. K-State's central e-mail service handled more than 1.21 million messages on Monday, which is 25 percent more than the normal Monday weekday load.

Fortunately, new servers were added to the e-mail infrastructure on Sunday, Nov. 20, to address the e-mail performance problems K-Staters have been experiencing throughout the fall semester. The new servers proved their mettle by handling the load with virutally no delays in delivery or response time.

With this enhancement, along with the software bug fix applied Nov. 2 (see IT Tuesday's Nov. 8 e-mail article) and many other enhancements made during the fall semester, K-Staters will now enjoy a more consistent, reliable, and speedy e-mail service.


IT newsletter now going to all K-State faculty/staff

by E. Unger, Vice Provost for Academic Services and Technology
published Nov. 29, 2005

All K-State faculty and staff have been auto-subscribed to InfoTech Tuesday, K-State's weekly information technology (IT) newsletter that provides up-to-date information about IT happenings on campus. It is one of many ways used to keep K-Staters informed.

In this issue, readers will learn about e-mail improvements, a new worm hitting computers across the globe, and a mobile computing lab that can be checked out through iTAC. Weekly features include a calendar of IT events, a K-State Online Tip of the Week, and more.

Those who wish to opt out of receiving the weekly IT newsletter e-mail announcement may do so by using the newsletter's Join or Leave webpage.


Sober worm variant is worldwide threat

by the K-State Security Incident Response Team
published Nov. 29, 2005

The latest Sober worm variant is considered the largest computer outbreak in more than a year. Damage occurs on computers when a file is opened that is attached to the infected e-mails. Many operating systems are vulnerable, including Windows 95, 98, ME, NT, 2000, XP, and Windows Server 2003. Remember:

  • Don't click on unexpected attachments, no matter who the e-mail says it's from.

  • Configure your antivirus software to check for daily updates. Make sure your antivirus software is loaded when your computer starts and that it is automatically updating its virus signature files on a daily basis. See K-State's Live Update page.

  • Patch your computer software with critical updates as soon as they are released. Both Microsoft and Apple publish periodic security/critical updates for their operating systems. Use the Microsoft Update Service and the Apple Update Service.


K-State Usenet news to be discontinued

by J. Bell, Computing and Network Services
published Nov. 29, 2005

Over the holiday break, on Dec. 28, K-State's Usenet news server will be discontinued. The service, which began in 1987 with a news feed and donated equipment from NCR, has gradually become obsolete due to technology advances in communications such as the World Wide Web, online news services, instant messaging, blogs, and so forth. K-Staters are encouraged to use other free services to get their news, including Yahoo groups, Google groups, or for a list of free news servers, see dmoz.org's public news servers.


Nov. 30 is last day Symantec supports AntiVirus CE 8

by B. Edwards, Computing and Network Services
published Nov. 29, 2005

Tomorrow, Nov. 30, is the last day that Symantec will support its AntiVirus Corporate Edition 8.0 software. Thereafter, updates for that version will not be available, and it will become more vulnerable to viruses over time. K-Staters who have this version on their computers should update by Nov. 30 at the latest. See the Aug. 9 article for details.

Free downloads of Symantec AntiVirus Corporate Edition version 9.0.4.1000 are available to all K-Staters for use on office and home computers. Instructions are on the antivirus download and install page.


Dec. 1 deadline for IT award nominations

by the IT Awards and Recognition Committee
published Nov. 29, 2005

All K-Staters can submit nominations for the IT Awards and Recognition process through Dec. 1. Take a minute to nominate a colleague or IT team for their outstanding contributions to the university. Go to the IT Awards website and click on the word "Nominations" at the top of the page to access the nomination form. See the Nov. 1 article for more details.


IT leadership conference Dec. 7-8 in Topeka

by R. Gould, Information Technology Assistance Center
published Nov. 29, 2005

The 2005 Kansas Technology Leadership Conference, "Re-imagining Technology in Education", is Dec. 7-8 at the Maner Conference Center (Capital Plaza Hotel) in Topeka. For more information about the conference and registration details, see www.taken.org/techconf .


Q/A:  IT questions from K-Staters
by T. White, Computing and Network Services
published Nov. 29, 2005

What does "Virus definitions are out of date" mean?

K-Staters who install version 9 of Symantec AntiVirus Corporate Edition (SAVCE) should immediately receive the message "Virus definitions are out of date". This means the accompanying virus-definition files are old and also need to be updated to protect against the latest known viruses.

Just click the Live Update button in SAVCE to update your virus definitions. If you continue to receive the message after clicking "Live Update", then something is wrong. You may need to uninstall and reinstall the software.

Why are the definitions outdated when you first install the new version? When the new version is created, only the virus definitions current at that time are saved with the install files. K-State's install was created several months ago, so the virus definitions are also several months old. Therefore, updating the definitions via Live Update is needed.


Have a question or comment? TellTuesday@ksu.edu.


Web watch

iTAC's Media Development Center

by B. Edwards, Computing and Network Services
published Nov. 29, 2005

A variety of free computing and technology resources are available to K-Staters in iTAC's Media Development Center located in Hale Library. Visit the website and call (785) 532-7422 for details.


Find a good site? TellTuesday@ksu.edu.
InfoTech Tuesday is a weekly newsletter about information technology at K-State.

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Managing editor:
     Betsy Edwards
Executive editor:
     Rebecca Gould


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IT events
and deadlines

Nov. 30 (Wed)
Symantec will drop support of Symantec AntiVirus Corporate Edition 8.0.

Dec. 1 (Thu)
Deadline for IT award nominations.

End of semester
Many central IT systems will be unavailable due to a major IT outage being planned. No firm date scheduled as yet.

June 30, 2006 (Fri)
Last day Windows 98/SE/ME/NT computers can connect to K-State's network.


K-State Online: Tip of the Week

'tis the season to make backups. With the end of the semester near, now is the time to back up your content in K-State Online. From the Tools view of your course:

1. Click "Manage Files".

2. Use the left navigation pane to select which folder you want to download content from.

3. Check the box or boxes for the folders and files you want to download.

4. Click the Download button. A new window will open to let you choose where to download your compressed Zip file.

5. Rename this file before clicking "Save", because any subsequent downloads will overwrite previous files using the same default filename (download.zip).

For a long-term archive, burn your downloads to a CD.

E-mail a suggestion or help areas for the K-State Online tip to help@online.ksu.edu. Questions? Contact the K-State Online Help Desk, 532-7722.


Tuesday's Gem

photo of iTAC's new mobile lab
What a six-pack: iTAC's new portable computer lab.

Portable computer lab for checkout by faculty/staff

by E. Perez, Information Technology Assistance Center
published Nov. 29, 2005

A new ultra-portable mobile unit in iTAC is available for checkout by faculty and staff. (It's "ultra-portable" because it doesn't weigh 250 pounds.) The new resource is enclosed in a 21" wheeled roll-on bag and comes equipped with six Tablet PCs and a projector. The entire unit weighs a mere 41.2 pounds.

All of the Tablet PCs have

This mobile lab is ideal for small hands-on training sessions or intimate group work. To reserve the mobile unit:

  • Call the Information Technology Assistance Center (iTAC) at 532-4918.
  • Look for the online calendar soon for self-service checkout options.
  • The unit can be reserved for up to two weeks at a time.