Ramiro works in the iTAC Client Services team. In two and a half years he has grown as an employee every year. He is always cheerful and maintains a good attitude even in situations where a good attitude is difficult to maintain. Ramiro will often get strange or obscure problems that others have been stuck on and come up with a solution. He is a self starter and will pick up tasks wherever needed without asking. Ramiro has assisted in training several new students and continues to be an important part of the Client Services team. Whether he is sitting in the office researching new problems or out in the field working on active issues, you can bet that Ramiro will get the job done.
Betsy Edwards is the lead contact for the ETDR (Electronic Theses Dissertation and Reports) project at K-State. Though not a part of her original duties, she has increased her knowledge of the workings of MS Word and often stays late and assists end-users with little notice in advance. In addition, Betsy has been working with the InfoTech Tuesday IT newsletter assisting in the electronic publication of over 400 issues!
Although some may think that Shalin is relatively new, joining iTAC staff in Fall 2008, her list of accomplishments is lengthy. She joined faculty, staff and students on a multidisciplinary advisory board to co-create ideas for the University Life Café. Shalin was also part of a leadership team that created ELATEwiki. She created online educational modules for the Pathways to Public Health Project which will be used by public health personnel. She has been part of the Healthy Decisions project and the Introductory Survey course on Public Health.
Shalin has written numerous articles for Axio, IT Tuesday, professional journals including the Journal of Interactive Instruction Development (JIID), Society for Applied Learning Technology (SALT), Journal of Online Learning and Teaching (JOLT), and Multimedia Education Resource for Leaning and Online Teaching (MERLOT). She had two articles published in the Fall 2009 Educause quarterly.
David Kaufman has worked at the ECC for almost two years. He has been the lead schedule programmer for K-State TV for almost a year, often working nights and weekends. After working on his own to learn how to use complex editing software, he helped rework many graphics segments for several ECC programs. His work with programs such as Purple Power Play and Wildcat Watch have been a huge factor in their success. He also spends his time helping several journalism classes put together sports programs and newscasts in the Dole Hall production facilities. David has an unselfish work ethic and is always bringing new ideas to his work. He has also stepped up and filled in whenever ECC Production is short staffed.
Jeremiah Poage is an in-demand Apple Support Technician known informally as "The Mac Guy," but his knowledge extends to iPhones and other far-flung corners of the Apple universe. His positive influence helped shape efforts to merge computer repair service with client services at iTAC. Greeting change as a creative opportunity, his enthusiasm quelled teammate concerns during their recent relocation to Hale Library.
Rob provides outstanding leadership to the CTS LAN group. He is results-oriented and is always interested in what is the most effective service or solution for students, faculty, and staff of K-State. During the last year, Rob has represented ITS in work with the K-State Legal Office, Admissions, Lafene Health Center, Recreation Services, and the Controller's Office. His work ethic and technical skills have provided each of these offices with an improved level of service.
His work with Recreation Services, for example, led to a change and tremendous improvement in how data is migrated, managed, and secured between that office and the University student systems. Most importantly, these changes have meant a better experience for the students, faculty, and staff who use Recreation Services facilities.