"When I call or e-mail, I can tell that Ben juggles other projects in the works and triages my particular request, but in a way that makes me feel just as important and confident I'll get help or an answer."
"Ben listens, considers, and asks questions in return."
"I had a room full of students during finals week when... things crashed. I dialed 911-BEN. He kept me on the line, calmly talking through each step while at the same time talking to his OME team to resolve the problem at their end. No students's test was lost!"
