How to submit a request
The submission of a change request to the Change Management Board
is a very simple process.
- Technical staff conceive and plan a change. If the
change affects other units, they should be involved in the early
planning.
-
Download
a change request plan template and fill it out.
- Technical reviews should be conducted within the unit, with
the manager reviewing and approving the change plan.
- E-mail the completed change request to the Change Management
Board at: cmb-l@k-state.edu
- The Change Management Board will do the following:
- Post notification of the change on the
Status of
IT Services web site
- Place the change request in the appropriate location in
the
CMB archive
(password required)
- Notify the community of the proposed change through the
CMB agenda sent to:
itproblems@k-state.edu
- Review the change, notifying the department of the
results
- The sponsoring unit receives and acts upon feedback from the
CMB and colleagues
- Conflicts will be resolved utilizing the normal management
structure
- Technical staff execute the change plan
-
Download the e-mail notification template and fill it
out as a change announcement
- Prior to starting the change, send the e-mail notification to
itproblems@k-state.edu & other appropriate groups
- Perform the IT service event as described in the change
plan
- After the change is completed, if any significant time
lapse has occurred
-
Download the e-mail notification template and fill it
out with information about the change completion
- Send the e-mail notification to
itproblems@k-state.edu
& other appropriate groups