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Kansas State University

Billing information

How Will I Be Billed?
You will receive your bill at the beginning of each calendar month. The line charge and extra features are billed ahead. Housing and Dining pays for the line charge in the residence Halls. Bills will be mailed to you at your residence hall room when school is in session, and to your permanent address when school is not in session. Bills are payable by the due date on the bill.

 

Where Can I Make My Payments
Payments can be made by credit card, cash, or check.  We accept Visa, MasterCard, Discover, and American Express online, at our office, and over the phone at 532-7001.  Cash or checks may be brought into our office in East Stadium, Room 109.  Our business hours for receiving payments are Monday through Friday, 8 a.m. to 4:30 p.m.  Checks may be mailed to Computing and Telecommunications Services or placed in the drop box located at the front entrance to East Stadium.

 

What If I Don't Pay My Bill?
Failure to pay by the 13th of the month following the due date will result in your service being cancelled, and a $15 late fee.  A second nonpayment will result in denial of service.  Bad checks will result in a $30 service charge.  Kansas State University reserves the right to withhold transcripts and deny permission to re-enroll if there is an outstanding balance.  If your account has been turned off for late payment, please call us after payment is received to reactivate your service. 

 

What Should I Do If I Lose My Authorization Code?
If your authorization code is lost, stolen, or if you suspect that someone else has obtained your authorization code, notify Computing and Telecommunications Services immediately at 532-7001.  This will help limit your liability for charges made using the authorization code.  If you are unable to reach Computing and Telecommunications Services, report the lost or stolen code to University Police at 532-6412 as you would any other credit card.  Use of stolen authorization codes or other fraudulent use of telephone service will be prosecuted to the maximum extent of the law.  If you have any information regarding such use, please contact Computing and Telecommunications Services or the University Police.

 

What If I Have A Question Or A Problem?
Questions concerning billing should be directed to 532-7001.  From outside Manhattan call 1-800-232-0133 and ask for extension 2-7001.  Problems with residence hall phones should be reported to your hall staff.  If you have any questions or comments concerning this service, please contact us at 532-7001.  We look forward to serving you this year.