Interacting with Difficult Visitors (WTD160)
Office staff is often the first contact that individuals have with a department. There are times when individuals who come to the office are frustrated and/or angry and lash out. This session will provide de-escalating communication strategies, methods of dealing with a difficult or threatening person, as well as information on dealing with suspicious persons.
Presenters: Heather Reed and Laurel Koch from the Office of Student Life
Training Enrollment minimum is 5, maximum is 50. Questions about the program? Contact Human Resources at 532-6277.