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Human Resources

Human Resources
Kansas State University
103 Edwards Hall
1810 Kerr Drive
Manhattan, KS 66506-4801


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Contact HR
785-532-6095 fax

Interacting with Difficult Visitors (WTD160)

Office staff is often the first contact that individuals have with a department. There are times when individuals who come to the office are frustrated and/or angry and lash out. This session will provide de-escalating communication strategies, methods of dealing with a difficult or threatening person, as well as information on dealing with suspicious persons.

Presenters: Heather Reed and Laurel Koch from the Office of Student Life

Training Enrollment minimum is 5, maximum is 50. Questions about the program? Contact Human Resources at 532-6277.


You may enroll through HRIS Self-Enrollment to receive immediate confirmation (see the Employee Self Service Learning & Development directions for more information). Or e-mail learning-develop-hr@ksu.edu and include your name, department, employee ID number (required), course title and course date. Enrollment will be confirmed by an e-mail response to the sender.

It is the employee's responsibility to obtain the necessary departmental approvals prior to enrolling.

Upcoming Learning & Development Events