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Kansas State University

Division of Human Resources
Kansas State University
103 Edwards Hall
Manhattan, KS 66506-4801
785-532-6277
785-532-6095 (fax)
8 a.m. - 5 p.m. (CST)
Contact HR

You may enroll through HRIS Self-Enrollment to receive immediate confirmation (If you are unfamiliar with the Self-Enrollment process, please refer to KSU Training Enrollment directions). Or e-mail learning-develop-hr@ksu.edu and include your name, department, employee ID number (required), course title and course date. Enrollment will be confirmed by an e-mail response to the sender.

It is the employee's responsibility to obtain the necessary departmental approvals prior to enrolling.

Interacting with Difficult Visitors (WTD160)

Office staff is often the first contact that individuals have with a department. There are times when individuals who come to the office are frustrated and/or angry and lash out. This session will provide de-escalating communication strategies, methods of dealing with a difficult or threatening person, as well as information on dealing with suspicious persons.

Heather Reed and Laurel Koch from the Office of Student Life will be the presenters for these sessions.

Date: Thursday, January 23, 2014

Time: 1:30-3:00 p.m.

Location: K-State Student Union Room 227


TRAINING ENROLLMENT MINIMUM IS 5, MAXIMUM IS 50. QUESTIONS. Questions about the program? Contact the Division of Human Resources at 532-6277.