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Division of Human 
Resources-Newsletter


Human Resources Electronic Newsletter
February 2, 2001

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Included in this issue:
*Paycheck Stub and Advise Print Changes
*Basic Telephone Skills

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Paycheck Stub and Advise Print Changes
Topeka has notified us that the insurance codes (A) Covered Workers Compensation Insurance; (B) Covered Unemployment Compensation Insurance; and (C) Covered Life and Disability Insurance will no longer be printed on paycheck stubs/advises effective with the on-cycle paychecks dated February 2, 2001.

Please advise your employees that the elimination of these insurance coverage codes from the paycheck stub/advise is a print change only and does not affect the coverage provided by the employer.

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Basic Telephone Skills
This session focuses upon interpersonal skills and does not address the mechanics of phone usage. Participants will learn the following: the correct way to answer the phone; tips for taking messages; effective call transfer procedures; what to consider when placing a caller on hold; how to diffuse an upset caller; and how to close a conversation.

The session is Tuesday, February 13, 2001, from 8:30 a.m. - 10:30 a.m. in the K-State Student Union Room 213. Pre-registration is required. Contact Employee Relations and Training at training@ksu.edu to register. Please include your name, department, employee ID, course title, and course date. Registration will be confirmed by e-mail response to the sender.

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"We are what we repeatedly do. Excellence, then, is not an act, but a habit."

-- Aristotle


Division of Human Resources   hr@ksu.edu   103 Edwards Hall  Manhattan, KS 66506-4801  (785) 532-6277
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Kansas State University
December 18, 2001