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Customer Service Excellence for Student Employees

Course Code:  WTD174

Course Name:  Customer Service Excellence for Student Employees

Prerequisite:  None

Department:  Human Capital Services

Length of Session:  1.5 Hours

Audience:  Student Employees

Session Description:  Customer Service is an important workplace skill, especially for student employees at K-State.  This training session is designed specifically for student employees who provide customer service in their job.  This session provides students a unique opportunity to discuss customer service and examine their efforts to determine how their attitudes and behaviors can impact any service situation.

This session requires a minimum of 10 participants and can be customized for your department.  To learn about options, please send an email to Learning and Development at learning-develop-hr@ksu.edu.

Session Objectives:  As a result of this session, participants will:

  • Determine how to know and understand your guests
  • Identify important behavioral guidelines
  • Describe the difference between on-stage and backstage behaviors/conversations
  • Commit to an on-going customer service challenge
Enrollment

You may enroll through HRIS Self-Enrollment to receive immediate confirmation (see the Employee Self Service Learning & Development directions for more information). Or e-mail learning-develop-hr@ksu.edu and include your name, department, employee ID number (required), course title and course date. Enrollment will be confirmed by an e-mail response to the sender.

It is the employee's responsibility to obtain the necessary departmental approvals prior to enrolling.

If you are a person who needs a reasonable accommodation in order to participate in any Learning and Development offering, please contact K-State Learning and Development in advance at 2-1920 or at learning-develop-hr@ksu.edu.