Minutes for CITAC meeting of June 19, 2001

 Meeting convened at 9 AM, full attendance (nearly 20 in all) was finally achieved at about 9:20 AM. 

Agenda had one item, a presentation by Faye Kennedy on the results of the IT User survey, and some recommendations. 

A randomly generated sample of KSU students, faculty and staff (including K-State Salina) was used as the population for this survey. Surveys were sent to 1467 individuals in April 2002; responses were received from 275 students, 80 faculty, and 154 support staff. This is an outstanding 34.7% return rate.

 Survey was designed to get user opinions about various aspects of the KSU IT experience, including these categories:

• Help Desk

• Equipment

• IT Infrastructure

• Student Information System (SIS)

• Software

• Communications

• Online Course Management System (K-State Online)

• Technology Classrooms

 Since a full report will be forthcoming and will be posted on the web, only the general conclusions were presented. These are:

Overall satisfaction rate for users of  K-State Information Technology Services was 78.9%. 

Conclusions: 

People who use information technology

• Fairly satisfied

• Use frequently

• Location of university labs seems all right, all appeared to have relevant use

• Iffy about software, for many not an issue

• Approve IT availability and accessibility Want something done about SPAM Not clear about changing domain name

• More training and education is needed for improved presentation of online course materials

Importance, applicability, and satisfaction

• People place a high level of importance on information technology services

• These parameters did not differ between categories or groups

• Faculty had the highest levels of Not applicable or Don't Use, with the support staff having the lowest level.

 Group Responses

Students were highly satisfied with most categories except:

• communications (all three areas)

• off-campus access

 Faculty level of satisfaction was moderate to high except in the areas of 

• modern, up-to-date equipment

• online submission of grades

• availability of online course management system for own use

• online course management system to enhance presentation of course material

 Support staff had moderate levels of satisfaction. It was high for Help Desk and low for K‑State Online and Technology Classrooms

 Open ended comments – These addressed current and future needs 

• Increased bandwidth desired

• Better maintenance in university computing labs

• Better off-campus access

• Consistent upgrades of software and hardware

• More online journals and better accessibility

• More wireless access, especially students

 Recommendations:

• Address the two distinct user groups of software when upgrading or implementing new software.

• Stop SPAM, but with a minimal cost. Recognize heavy handed implementation will bring negative actions.

• If it is decided to continue with domain name change (from ksu.edu to k-state.edu), it will be necessary to educate individuals, especially those who don't understand issues, otherwise the change will fail.

• Investigate replacement cycle of equipment.

• Improve off campus access to university resources to include Hale library.

• Increase campus awareness of online course management system for both on and off campus classes.

• Increase bandwidth.

• Increase wireless access (this was mostly coming from the most mobile sub-group, the students)

Discussion ensued regarding the fact that many of these issues had been addressed (bandwidth, access to library resources, expansion of wireless access), and others are being addressed (Spam).

After full report is received by CITAC and the VPAST, CITAC subcommittees will be formed and charged with addressing some of these other issues, as well as lingering issues from previous years.

Meeting adjourned at 10:10 AM

submitted by Dave Rintoul, CITAC chair and apparently secretary as well.