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Documents and templates used in the CNS change review process are available below. Comments are provided for each field in the templates. Comments should be removed from the final documents. All documents related to a change request should have the same file name for easy identification. CNS Change Management Procedures
Change Planning Template The planning template should be used for all changes (except system recovery). An HTML link to the change planning template must be placed in the DESCRIPTION field of the Remedy change ticket. The planning template is in Microsoft Word format and should be saved as a Microsoft .DOC or .RTF file in your unit's subdirectory on the CRB web site. Note: We have an updated Change Planning Template. Use the new version. If you have questions ask a CRB member. The old template is provided as a backout option should the new template not be sutiable. Questions and comments about the new template should be sent to:
System Recovery Template The system recovery template is an abreviated form of the change planning template as the change has already taken place and the primary need is to document what was changed. The system recovery template is in a Microsoft Word format and should be saved as a Microsoft .DOC or .RTF file in your unit's subdirectory on the CRB web site.
Standard Notification Templates Messages sent out prior to and following a change implementation must follow the templates linked below. A standardized format ensures that all the pertinent information is provided and establishes consistency in the quality of the information shared with the university community. Message templates are provide in TXT format for easy cut and pasting into e-mail messages. Comments describing the field contents are in parentheses and should be deleted from the final e-mail.
Maintenance Notification Template The maintenance notification template is an abreviated template intended to be utilized when maintenance is being performed on a system that is not expected to produce an outage or perceptible changes to the clients. The intent is to be able to inform clients activity is taking place so that if they are impacted they have advance notice work is taking place and contact information.
Change Review Agenda Guidelines The Change Review Agenda Guidelines outlines the procedure, timing, and recipients for developing and releasing a CRB Agenda. The TXT template is an abreviated text form sutiable for pasting into an e-mail program.
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