Technical Support

Should you experience any difficulties or require support, the AlcoholEdu Online Technical Support Center is available 24 hours a day, 7 days a week. Simply click on the "Technical Help" button located in the upper right-hand corner of every AlcoholEdu for College screen or call Live Phone Support at 1.866.384.9062.

Student Troubleshooting Guide

• DO’s & DON’Ts for completing the Program
• DO’s & DON’Ts for the Exam
• Trouble-shooting
• FAQ about tech support

DO’s & DON’Ts for completing the PROGRAM:

• DO have the minimum system requirements installed: Flash 8.0 or higher and Internet Explorer, Firefox or Safari. AlcoholEdu is not compatible with the AOL browser.
• DO DISABLE all pop-up blockers and uninstall any toolbars. These can cause problems with the media files and cause them to loop over and over.
  • Firefox instructions at these websites:
    This Is Binding - http://www.youtube.com/watch?v=cOApnQl2jpQ
    Woopid.com - http://www.woopid.com/video/2094/Options-Overview
    About.com - http://familyinternet.about.com/od/software/ht/firefox_popup.htm
  • Safari instructions at these websites:
    This Is Binding - http://www.youtube.com/watch?v=5wV99TW_cw8
    Woopid.com - http://www.woopid.com/video/765/Disable-Popup-Blocking
    About.com - http://browsers.about.com/od/safar1/ss/safaripopups.htm
  • Internet Explorer instructions at these websites:
    This is Binding - http://www.youtube.com/watch?v=A9csPbB4XaQ
    Woopid.com - http://www.woopid.com/video/1644/Popup-Blocker-Advanced
    About.com - http://familyinternet.about.com/od/software/ht/ie_popup.htm
• DO NOT have other browser windows open. This will lock up the program.
• DO NOT use the “Back” button on your browser.
• DO click the “Next” button at the end of each section to save your progress.
• DO NOT play music or run other video clips on your computer (CDs, MP3s, MySpace, other Web sites, etc.).

DO’s & DON’Ts for the EXAM:

• DO take the exam in one sitting – if you log out during the exam, the program will assume you are complete and assign a grade.
• DO NOT have other applications or browsers open with program review information. This may cause errors with your exam score.
• DO contact the Student Online Technical Support Center if you experience a problem with the exam.
• DO NOT use the browser’s “Back” button

If you experience difficulty, try the following:

1. Ensure that you are using Flash 8.0 or later only.
2. Go to MyAlcoholEdu and choose “Audio Only” on the program settings page.
3. Try another browser. We support Internet Explorer, Firefox and Safari.
4. If using wireless, connect directly to the Internet for a faster connection.
5. Reboot your computer.
6. Try another computer.
7. Try a different internet connection (i.e. school lab or library, your home or home of friend/relative). If using dial-up, find a faster connection (i.e. DSL or Broadband).
8. Try a different time of day (during non-peak hours, i.e. morning).
9. Do not play music or run video clips on your computer (CD, MP3s, MySpace, other Web sites, etc.) while viewing the program.
10. Do not have any other programs or applications running on your computer while viewing the program (including applications such as Instant Messenger, or music file sharing – Kazaa, Audiogalaxy, etc).
11. Uninstall and re-download the latest version of Flash.

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